TILETOPIA is home to the finest European, worldwide Porcelain and Ceramic Tiles.

Terms & Conditions

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When purchasing from TileTopia, please be advised about the Terms & Conditions below.

ORDER ACCEPTANCE
While we do everything possible to meet delivery requirements, orders can only be accepted subject to delays caused by strikes, accidents, supplier deliveries, and/or any other conditions beyond our control.

ORDER/CREDIT CANCELLATIONS
TileTopia reserves the right to hold and/or cancel payment privileges and orders in the event a customer becomes delinquent in their payments.

PRODUCT PRICES
Price conditions, specifications and terms are those in effect at the time of shipment and are subject to change without notice. Please also note that prices do not include any tax.

RETURNED PRODUCT
Shading and variation is inherent in ceramic and porcelain tiles. Please inspect before installing, no claims accepted after installation. Returned product must be prepaid and in original cartons, in saleable condition and accompanied by original invoice number. Customer has 30 days to return product from the pick up / delivery date. No returns accepted for discontinued, clearance and sale-priced product.

PRODUCT CLAIMS
All sizing is nominal. Shading and variation is inherent in ceramic and porcelain tile. Please inspect before installing, no claims accepted after installation. If, for any reason, our products are regarded as unsatisfactory, we must be notified before installation, and consequently we will not make any allowances for labour costs for replacing material, or for other charges. Methods of installation are beyond our control, and we do not accept responsibility for chipping, cracking, crazing, spalling, etching, discolouration or loosening of tile from the setting bed.

FREIGHT CLAIMS
Delivery to carrier shall constitute delivery to customer regardless of F.O.B. point whether freight is prepaid, collect or allowed. Claims for merchandise lost, damaged, or delayed in transit must be made against the carrier by the customer. All claims for shortages must be reported within ten (10) days after receipt of shipment.